FAQ

1. What does Nuvia Night sell?

Nuvia Night offers a curated collection of women’s sleepwear designed for comfort, softness, and effortless nighttime style. Our products are selected for women who love cozy, elegant, and easy-to-wear pieces for relaxing at home, sleeping comfortably, and enjoying peaceful nights.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. How do I choose the right size?

We recommend checking the size chart on each product page before placing your order. Since sleepwear sizing may vary by style, fabric, and design, please compare your measurements with the size guide to choose the most comfortable fit.

7. Are your sleepwear pieces suitable for everyday use?

Yes. Many of our pieces are selected for everyday comfort, lounging, relaxing at home, and sleeping. Please review each product description for fabric details, fit, and care instructions before purchasing.

8. How should I care for my sleepwear?

Care instructions may vary depending on the fabric and design. Please follow the care guidance listed on the product page or garment label. In general, we recommend washing gently, using mild detergent, and avoiding harsh chemicals to help maintain softness and quality.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

10. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Nuvia Night is not responsible for packages delivered to an incorrect address provided by the customer.

11. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

12. What is your return policy?

We want you to feel confident shopping with Nuvia Night. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, unworn, unwashed, and returned in their original condition with original packaging and tags when applicable.

For hygiene reasons, worn or washed sleepwear may not be eligible for return. Please review our return policy for full details.

13. How can I contact Nuvia Night?

You can contact us through our store’s contact page or customer support email. Our team will respond as soon as possible during business days.